Compliance and Client Verification for Fiat Transactions

Upgrade your account

You are welcome to use the internal system via your account to upload you documents or send us an email at [email protected] with the relevant documents.

  • Personal information
  • Address
  • Bank account information (in case you want to deposit and withdraw fiat)
  • Supporting documents (color copies):
    • Identity Document (passport/ID card/driving license)
    • Proof of residence
    • Proof of bank account ownership

1. Personal information

Please include the following:

  • Name
  • Surname
  • Date of birth
  • Country of birth

2. Address

Please provide your residential (Current) address and permanent address.

Please include the following:

  • Country
  • City
  • Region (optional)
  • Postal Code
  • Street Address

3. Bank account information

Please include the following:

  • Bank name
  • SWIFT/BIC code
  • IBAN/account number

4. Supporting documents

Make sure that your photos/scans meet the following requirements:

  • Documents should be valid due to the issue date
  • Photos/scans of both sides of documents should be uploaded
  • Allowed formats: JPG, GIF, PNG or PDF
  • Photos/scans should not be older than 3 months
  • Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.

Identity Document

Choose one of the following options:

  • National ID card (both sides) or national passport (double page)
  • International passport (double page)
  • Driving license (both sides).
  • Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.

Proof of residence

Choose one of the following options:

  • Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)
  • Electricity bill
  • Bank statement
  • Tax return/council tax
  • Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.

Proof of bank account ownership

Choose one of the following options:

  • Bank account statement
  • Original letter from the bank

Questions? Please contact our support team via live chat or [email protected]